Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Thornton Heath
As a trusted local florist, Flower Delivery Thornton Heath is committed to providing every customer with vibrant, fresh flowers delivered promptly to households and businesses throughout Thornton Heath and the surrounding area. Our Fresh Flowers Guarantee means every bouquet and arrangement arrives in peak condition, ready to be enjoyed for as long as possible. We take pride in supporting our community with exceptional service and premium floral quality.
Damaged-On-Arrival Policy
We take extensive care in handling and delivering your floral gifts. If your flowers arrive in a less-than-perfect condition, with clear signs of damage due to transit or mishandling, please reach out to us immediately. Detailed photos of both the flowers and the packaging upon arrival help us to assess and resolve the situation swiftly. We request that you get in touch within 24 hours of delivery so we can offer a prompt solution.
Freshness Window
Our dedication to quality means every flower is sourced and arranged to maximize longevity. We guarantee that all our flower arrangements will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to the instructions included. Should you experience any concerns regarding the condition or vitality of your flowers within this window, please contact us with a description and photos, and our team will be happy to assist.
Refund and Replacement Options
Your satisfaction is our top priority. If you are not completely satisfied with your order due to issues such as damage, poor condition, or incorrect items, you are eligible for either a full refund or a replacement arrangement, depending on your preference and the circumstances. To support a fair resolution, please contact us within 24 hours for damaged or incorrect orders, or within 5 days for freshness issues, providing relevant details and photographic evidence. Refunds are processed back to your original payment method. Replacements will be delivered as soon as possible to ensure you can still enjoy beautiful fresh flowers in your home or business.
Complaints Process
We understand the importance of every occasion and every order. If you have feedback, concerns, or a formal complaint about any aspect of our service, we genuinely want to hear from you. Please get in touch by outlining your experience and providing any supporting details. Our customer care team will acknowledge your complaint within 1 working day and aim to resolve the matter to your satisfaction within 3 working days. We are committed to excellence and continuous improvement, and your input helps us serve you and the Thornton Heath community better.
Your Local Florist, Here for You
Flower Delivery Thornton Heath is proud to be a trusted supplier of fresh flowers for local families, businesses, and special events. We’re dedicated to making sure our customers are delighted with every order. Rest assured that if something is not right, we will work diligently to make it right, standing behind our Fresh Flowers Guarantee for all of Thornton Heath.
