Flower Delivery Thornton Heath - Terms & Conditions

Introduction

Welcome to our flower delivery service for Thornton Heath and surrounding areas. These Terms & Conditions outline the rules and information applicable to purchases made through our online platform. Please review these terms carefully before placing an order for online flower delivery in Thornton Heath. By using our website and ordering our products, you signify your acceptance of and agreement to comply with these conditions.

Applicability of These Terms

These Terms & Conditions apply to every purchase, order, or delivery request made by our customers in Thornton Heath and surrounding postcodes. Whether you are sending flowers locally or in the nearby areas, your online orders are subject to the stipulations as detailed below.

Definitions

References to “we,” “us,” and “our” refer to the flower delivery service provider for Thornton Heath. “You,” “your,” or “customer” mean the individual placing an order through our e-commerce platform. “Products” refers to all bouquets, arrangements, and related items for online flower delivery.

Order Process

Orders for flower delivery in Thornton Heath must be placed exclusively via our official website. When you place an online order, you undertake to provide accurate and complete information, including recipient’s name, delivery address in Thornton Heath or surrounding areas, preferred delivery date, and any optional messages.

Upon receipt of your order, we will email you an order confirmation outlining the product(s) selected, delivery address, and scheduled delivery date. This email is for confirmation purposes only and does not constitute acceptance of your order. Acceptance occurs when payment has been processed in full and your order is prepared for dispatch.

Should any item you order be unavailable, we reserve the right to substitute it with a similar product of equal or higher value, ensuring your flower delivery in Thornton Heath meets high quality standards. We will make reasonable efforts to contact you before making any substantive changes.

Payments

To complete your order, payment must be made in full at the time of purchase. We accept a variety of payment methods commonly used for UK e-commerce, including major credit and debit cards. Your payment will be processed securely via our trusted payment providers. Prices are listed in Pound Sterling and include standard delivery fees unless stated otherwise at checkout.

By providing your payment information, you authorise us to charge the total order amount stated at checkout. In the event of payment failure, your order will not be processed until full payment has been received and confirmed by us.

Delivery Information

We deliver flowers and products to Thornton Heath and nearby locations. You are responsible for ensuring the delivery address provided is accurate and accessible. Delivery dates and times are provided for guidance only and cannot be guaranteed, although we strive to meet the slot you have chosen during online checkout.

If the recipient is not available at the specified address at the time of delivery, we may leave flowers with a neighbour or in a safe location, or attempt redelivery at a later time depending on our policy for Thornton Heath orders. A delivery note may be left at the delivery address to inform the recipient where the flowers were placed. Our delivery obligation is fulfilled when the product is delivered according to these stipulations.

Cancellation and Refund Policy

If you wish to cancel your online flower delivery order for Thornton Heath, please contact us as soon as possible. Cancellations requested at least 24 hours prior to the scheduled delivery date will be processed in full and you will receive a complete refund to your original payment method.

Cancellations made after this period, particularly those received after your order has been prepared or dispatched for delivery, may not be eligible for a refund. This is due to the perishable nature of our products and the custom nature of bouquets and arrangements. Each case will be reviewed individually, but refunds may not be granted if the order is too far advanced in the preparation or delivery process.

If products are delivered that are not as described, of poor quality, or arrive damaged, please notify us within 24 hours of receipt. We may require photos or evidence of the issue before processing a replacement or refund. Our goal is complete satisfaction for flower deliveries in Thornton Heath; we will act swiftly to resolve legitimate concerns.

Product Description and Availability

We endeavour to ensure our product descriptions and images on the website accurately reflect the item you will receive through our online flower delivery service in Thornton Heath. However, due to seasonal fluctuations and nature of flowers, variations may sometimes occur. Substitutions of equal or greater value will be made only if necessary and in accordance with our substitution policy mentioned above.

Personal Messages and Customisation

If you wish to include a personal message with your online flower delivery order for Thornton Heath, you are responsible for the content and for ensuring it is appropriate. We reserve the right to refuse messages that are offensive, discriminatory, unlawful, or otherwise inappropriate in our sole discretion, without notice or liability.

Customer Account & Security

Where you create a customer account to facilitate online ordering for flower delivery, you are responsible for maintaining the confidentiality of your login information. Any actions performed under your account will be considered to have been carried out by you. Notify us immediately if you suspect any unauthorised use of your account.

Liability

We accept responsibility for ensuring that your flower delivery order reaches the address provided in Thornton Heath and surrounding areas as per the order confirmation, subject to these Terms & Conditions. However, we accept no further liability for losses, whether direct or indirect, resulting from:

• Incorrect or incomplete delivery address or recipient information provided by you
• Delayed delivery due to events outside our reasonable control, such as adverse weather, traffic disruptions, or third-party courier delays
• Failure by the recipient to collect or accept the delivery
• Minor variations in flower arrangements due to seasonal availability

Our maximum liability in connection to any order is limited to the value of the order as confirmed in your online purchase. Nothing in these Terms & Conditions is intended to exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law.

Data Protection and Privacy

We are committed to protecting your personal data as required by UK Data Protection Law. Your information is processed and stored securely, used only for fulfilling your flower delivery orders, dealing with customer service enquiries, and for legitimate business purposes. For further details, please review our Privacy Policy available on our website.

Intellectual Property

All website materials, including texts, images, and branding related to the online flower delivery service Thornton Heath, remain under our exclusive ownership or our licensors. No content may be reproduced, shared, or used for commercial purposes without our explicit written consent.

Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time as deemed necessary to comply with changes in law, best practice, or to improve our services to the Thornton Heath community. Updated terms will be effective upon posting to the website, and you are advised to review them periodically before making further purchases.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by and construed under the laws of England and Wales. Any litigation, claims, or disputes relating to these terms or your online flower delivery order shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is determined to be invalid or unenforceable by a court or competent authority, such provision shall be interpreted to the greatest extent possible to reflect the original intent, and all remaining provisions will continue in full force and effect.

A waiver by us of any breach or default under these Terms & Conditions will not constitute a waiver of any subsequent breach or default. You may not assign your rights or obligations under these Terms & Conditions without our express prior written consent.

Contacting Us

Should you have any queries or require clarification on these Terms & Conditions relating to online flower delivery in Thornton Heath, please reach out using the contact options provided on our website. We are committed to ensuring your purchasing experience in Thornton Heath is transparent and satisfactory.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thornton Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thornton Heath.

For assistance with orders, returns or account queries, please fill out the Contact Us form.